Verified Job On Employer Career Site
Job Summary:
Inductive Automation is a company focused on industrial automation innovation, and they are seeking a Technical Analyst to support their technical pathways. The role involves creating effective Software Support tickets, participating in training programs, and gaining experience with various technologies and departmental activities.
Responsibilities:
• Support ticket triaging: collecting information from customers in order to craft effective technical support tickets that can be efficiently handled by Support Engineers; learning to identify, at a high level, different categories of issues and how to prioritize them
• Certification test grading: assisting the Training Department in grading certification tests, while learning about different ways tasks are accomplished in the software, and basic troubleshooting skills
• Effectively communicating technical issues both internally and externally to customers
• Applying knowledge of various technologies including SQL databases, Python, networking, Windows, and Linux
• Learning to use virtualization technologies such as docker, AWS and VMWare to simulate complex architectures
• Participating in various department initiatives
• Participating in and leading peer-to-peer trainings
• Being involved with Support tickets which may include additional research, troubleshooting, or replicating in later stages of the program
• Applying knowledge and utilizing resources available to help with identification and tracking of customer issues (i.e. Support Channel, User Manual, Inductive Automation Forums, Management)
• Taking advanced Ignition classes and passing the Gold certification test
Qualifications:
Required:
• In progress with a College Degree in Computer Science, Computer Engineering, or similar experience
• Familiarity with Windows, Linux (Ubuntu) and OSX Platforms
• Familiarity with programming concepts (Java, Python, similar)
• Familiarity with SQL databases (MS SQL Server, MySQL, Oracle, similar)
• Experience with SQL languages
• General networking experience (routers, switches, subnets, vlan, etc…)
• A broad technical curiosity and proven technical understanding
• Excellent communication & interpersonal skills
• Employee must pass Inductive Automation’s Core Test within 30 days of employment (within two weeks to completion)
• Employee must pass Inductive Automation’s Gold Test within 60 days of employment (within two weeks to completion)
Preferred:
• Bilingual in English and Spanish is a plus
• If you have a Github profile, feel free to include a link so we can better understand your technical skills and projects
Company:
Inductive Automation, a web-based HMI system, provides clients with SQL database-centric OPC-based control and industrial reporting systems. Founded in 2003, the company is headquartered in Sacramento, California, USA, with a team of 201-500 employees. The company is currently Growth Stage.
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